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DATA PRIVACY

This is our standard Data Privacy

Effective as of Oct 06, 2021

GENERAL INFORMATION / WHO WE ARE

This privacy policy applies to all online services of Euralb Online LLC. Euralb Online LLC, which trades under the name Euralb (together with its agents, representatives, consultants, employees, officers, and directors — collectively, “Euralb”, “we”, or “us”) provides web hosting, domain name, website creation, website security, and online marketing services. We are a Albanian corporation based in Tirana, Albania and in Große Gallusstraße 18, 60312 Frankfurt am Main, Germany.

This Privacy Policy describes the information we collect from you, how we use that information, and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.

The controller is:

Euralb Online LLC
Highway Tirana – Durres, km 12, Industrial Area,
1051, 4, Tirana
Albania

Email: info@euralb.com
Email: support@euralb.com

VAT Reg. No. AL M01217008V
Share capital € 40,000.00

data-protection@euralb.com 

HOW THIS POLICY APPLIES

This Privacy Policy describes the information we collect from you, how we use that information, and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.

YOUR CONSENT

By using our website, products, or services, you’re acknowledging that you have agreed to our Terms of Service and Acceptable Use Policy, that you have read and understood this Privacy Policy, and that you consent to your information being used for the purposes and for the manner described in this Privacy Policy. For children under the age of 16 to order or use our products or services, a parent or legal guardian must provide the above-mentioned consents on their behalf.

You may withdraw your consent to our management of your personal information, at any time, subject to legal and contractual restrictions, upon reasonable notice. However, such a withdrawal may reduce our ability to provide you with certain products and services. For more information on the implications of withdrawing your consent or to notify us of the withdrawal of your consent, please contact our Data Protection Team.

HOW DO YOU PROCESS PERSONAL DATA?

We save and use your personal data only to process your orders and to get in touch with you. If you subscribe to our customer newsletter, we also use your email address to send the newsletter to you. We will automatically send you status messages from status.euralb.com if you have previously changed your settings on our customer administration interface in which you request these messages. We also save and process data that job applicants provide us as part of the job application process.

WHAT CATEGORIES OF DATA DO WE COLLECT?

Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored.

In particular, we save the following data from you.

REGISTRATION DATA

When you register an account with us, we collect and process certain personal data from you as your registration data. For example, we need your name, address information, telephone number, payment information and your email address to process your order. If you pay using a credit card, we do not collect and store any payment information such as credit card numbers or verification codes. You disclose this information only to the respective payment service provider. One exception with credit card payments is what is known as the pseudo card number: in order for you not to have to enter your credit card information for every payment, a pseudo card number is saved for your account. The pseudo card number only enables payment for products on our website that you order using your customer account. A pseudo card number is not identical to the credit card number. We delete all your registration data either: within 24 months, as soon as you delete your user account with us, or once the statutory retention period expires. You can delete your user account with us by sending an email to data-protection@euralb.com with your deletion request. The legal basis for this data processing is Art. 6 (1) lit. b GDPR.

EMAIL ADDRESSES

We may send you email regarding your order information, product or service information, company news, promotions, and legal information. If you subscribed to our newsletter, if someone invited you to a Euralb Cloud project, or if you requested that you receive automated messages from status.euralb.com, we also store your email address. We will delete your email address once you delete your user account or if you unsubscribe from our newsletter.

We use the double opt-in method to ensure that you actually want to receive the newsletter. If you go through this process, you agree to receive the newsletter and to be added to the mailing list for it, and then you will receive a confirmation email that will allow you to legally confirm that you have registered for the newsletter. We will only add your name to the mailing list if you actually complete the confirmation.

We use these data exclusively for sending information that you request including information about our new offers.

We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt in to any marketing communications we send. You may opt out of receiving marketing email communications by following the detailed unsubscribe instructions located at the bottom of each email or by contacting Customer Service and requesting to opt out.

From time to time, we may provide you with necessary information (e.g., service-related announcements or legal information) to which you will not be able to opt out. The legal basis for processing your data for the above purpose is Art. 6 (1) lit. a or Art. 6 (1) lit. b GDPR.

SERVER LOG FILES

Whenever you visit our websites, we automatically store certain data. This includes your IP address, type and version of the browser you use, and the time, date, and website from which you come to our site. Your IP address is saved in an anonymized manner. You can then no longer be identified. The legal basis for this data process is Art. 6 (1) lit. f GDPR.

INFORMATION THAT IS SHARED WITH TRUSTED THIRD-PARTY SERVICES

We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect our website, products, and services. When we share data with third-party services that support our delivery of our products and services, we require that they use your information only for the purposes we have authorized. We may also share information that is aggregated and anonymized in a way that it does not directly identify you.

Our trusted third-party partners include:

  • Datacenter and data hosting providers.
  • Domain name registrars and registries (e.g., AKEP etc).
  • Payment processors (e.g., PayPal).
  • Server Software providers (e.g., cPanel).
  • Customer support service providers.
  • Website builder and search engine optimization service providers (e.g., RankingCoach).
  • SSL certificate and website protection service providers.
  • Email distribution and marketing service providers.
  • Analytics processors (e.g., Google Analytics).
WEBSITE ANALYSIS

On our website, we use the open-source web analysis tool Matomo on our self-hosted system. Matomo uses cookies. These are text files that are saved on your computer and which allow Matomo to analyze how you use our website. The cookies generate information about how you use the website, and our server saves this information. Before we save your cookie information, we anonymize your IP address.

The legal basis for this type of data processing is Art. 6 para 1 lit. f GDPR.

We do not send to third parties the data that the cookies generate about how you use our website. You can prevent the software from generating cookies by changing the settings of your internet browser. However, if you do this, you may not be able to use all of the functions on our website.

WHO WE FORWARD YOUR DATA TO

External service providers may have access to your data while they assist us in providing our services. In some cases, third parties such as government authorities, external consultants, or our business partners may receive your data.

IN PARTICULAR, THIS MAY OCCUR IN THE FOLLOWING CASES:
DOMAIN REGISTRATION

If we register a domain for you, we provide the required data to the corresponding registration service provider.

PAYMENT VIA CREDIT CARD:

If you pay via credit card, the payment is processed by an external service provider. For credit card payments, your information is collected directly by Paypal.

DEBT COLLECTION AGENCY

If you as a customer fail to pay your invoices on time, your necessary data are passed on to an external debt collection agency.

JOB APPLICATION DOCUMENTS

If you apply for a job using our career portal, we pass on your job application documents to our subsidiaries at Euralb Online LLC. We have data processing agreements with both of them.

THIRD COUNTRIES

Data is transferred to third countries in adherence to the legally regulated admissibility requirements. We will not transfer your data to a third country if it does not serve the purpose of performing our contract with you; if we have no consent from you; if the transfer is not necessary to assert, exercise or defend legal claims; and if there are no other exceptions. We will only transfer your data to a third country if there is an adequacy decision in accordance with Art. 45 GDPR or appropriate safeguards in accordance with Art. 46 GDPR.

OTHER CATEGORIES OF RECIPIENTS

State authorities and courts

WHERE DO WE PROCESS YOUR DATA?

We process your data exclusively in our data centers in Germany, Finland, Italy, UK, USA, Turkey etc.

COOKIES AND THE RIGHT TO OBJECT TO DIRECT ADVERTISING

“Cookies” are small files that are stored on a user’s computer. Cookies can store different kinds of data. Cookies are primarily used to store information about users. They are stored on the users’ devices during and/or after users visit a website or online store. “Temporary cookies”, “session cookies”, or “transient cookies” are cookies that are deleted after users leave an online store and close their browsers. With such cookies, for example, the content of a shopping basket can be stored in an online shop or a login bottleneck. However, other cookies are referred to as “permanent” or “persistent” and remain stored even after the browser is closed. For example, users’ login status can be saved when they visit a shop after several days. Likewise, permanent cookies can measure the “range” of a website (where the users are geographically located) or information on the users’ interests. This information is used for marketing purposes. “Third-party cookies” are cookies that are offered by the original providers (who operate the online store or website) to other parties. (If the original provider is the one using the cookies, they are often called “first-party cookies”). It is useful to know the above terms so that you understand our cookie policies and data protection agreement. If, as a Euralb Online LLC customer or as a visitor to our websites or interfaces, you do not wish cookies to be stored on your computer, we ask you to deactivate the corresponding option in the system settings of your browser. You can also delete stored cookies in the system settings of your browser. However, if you do these things, it will likely lead to problems when you try to use Euralb Online LLC websites and interfaces. If you would like to opt out of the use of cookies for online marketing and tracking purposes, you may be interested these two sites to help you:
1) the US site http://www.aboutads.info/choices/
2) the EU site http://www.youronlinechoices.com/.

Furthermore, you can deactivate cookies from being stored on your computer or device by changing your browser settings. However, if you do this, it will likely lead to problems when you try to use Euralb Online LLC websites, interfaces, and features on the interfaces.

ONLINE PRESENCE ON SOCIAL MEDIA

We maintain online presence on social networks and platforms in order to communicate with our customers, interested parties, and users and to inform them about our services. We use Facebook, LinkedIn, and Instagram, among others. When visiting each of these platforms, you as a user agree to the terms and conditions and the data processing guidelines of the corresponding operator.

Unless stated otherwise in our data privacy notice, we process user data if users communicate with us on these social networks and platforms, e.g. publish posts on our pages or send us messages.

We at Euralb Online LLC process users’ data only when it is in the customer’s legitimate interest for us to do so in accordance with Art. 6, (1) lit. b GDPR. As a company, we have a legal right to obtain general customer information to use in customer accounts. We also use customers’ data for communication purposes. If any of the providers below request users for consent for processing their data, the legal basis for data pracessing is Art. 6 para. 1 lit. a. GDPR.

For detailed information about the data processing operations of the providers below, as well as their opt-out options, please check the links that we have listed below.

Facebook:
Provider: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland, Joint Data Processing Agreement Data privacy agreement: https://www.facebook.com/about/privacy/
Opt-out: https://www.facebook.com/settings?tab=ads.

LinkedIn
Provider: Sanivale, California, United States of America – Data protection policy: https://www.linkedin.com/legal/privacy-policy

Instagram:
Provider: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA
Data protection policy & opt-out: http://instagram.com/about/legal/privacy/.

YOUR RIGHTS AS A “DATA SUBJECT”

You have the right to information about your personal data that we process. If you do not make requests for information in writing, please bear in mind that we might ask you to provide proof that you who you claim to be. Furthermore, you have a right to rectification or deletion or restriction of processing, as it is applicable to you under the law. Furthermore, in accordance with legal requirements, you have the right to object to us processing your data. You also have the right of data portability.

RIGHT TO LODGE A COMPLAINT

You have the right to lodge a complaint about the processing of your personal data by us to a supervisory authority for data protection.

VOLUNTARY NATURE OF DATA PROVISION

There is no statutory obligation for you to provide your data to Euralb Online LLC. However, you cannot use some of our services if you do not provide your data to us. Your decision to provide us with your personal data is completely voluntary.

Security

We take security seriously, and the security of your personal information is important to us. We employ a variety of security measures to maintain the safety of your personal information when you place an order with us or access your personal information.

  • Your personal information is stored on secure servers or in secure file storage.
  • All sensitive/credit information supplied via our website is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database, only to be accessed by authorized personnel.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security. Your account information is protected by a password, which you should choose carefully and keep secure. If you disclose your password to a third-party, you may lose considerable control over your personal information and you may risk that legally binding actions be taken on your behalf. If the security of your password has been compromised, for whatever reason, you should change it immediately.

We encourage the responsible disclosure of vulnerabilities of our website, products, or services by contacting at data-protection@euralb.com

Changes to the Privacy Policy

We may revise this Privacy Policy from time to time to adapt it to our company, products and services, and legal requirements. We will notify you of any material changes either by displaying a notification on our website or by sending you an email. Any continued use of our website, products, or services after any changes are made to our Privacy Policy will mean that you accept the updated Privacy Policy.

Effective: October 06, 2021

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